Refund policy

Returns & Refunds

You have 30 days from delivery to request a return or exchange. Items must be unused and in their original condition.

To start a return, contact us at contact@sansolid.com or on WhatsApp with your order number.

Return shipping is paid by the customer, except for defective items or errors on our side, in which case we cover the cost. There are no restocking fees.

Once we receive your return, refunds are issued to the original payment method within 5–10 business days. For low-value orders, we may issue a refund without requiring the item to be returned.

Exchanges

Want a different color or style? Let us know when you contact us and we'll help you find the right fit.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us with photos and we'll make it right at no cost to you.